Your Privacy and Our Policy to Protect It

This is the Privacy Policy of THE TRUSTEE FOR JENMARIE FAMILY TRUST Jenmarie Pty Ltd trading as Bella Brazilian ABN 92 780 796 487 (‘Bella Brazilian’, ‘us’, ‘we’, ‘our’).  This Privacy Policy sets out Bella Brazilian’s obligations in line with the Australian Privacy Principles (‘APP’) in the Privacy Act 1988 (Cth) (‘Privacy Act’). This policy also takes into consideration requirements under the General Data Protection Regulation (GDPR) as it applies to European Union (EU) residents who interact with us. Where the terms ‘information’ or ‘personal information’ are used in this policy this is a reference to both ‘personal information’ as defined in the Privacy Act and to ‘personal data’ for the purposes of the GDPR (if applicable). This Privacy Policy sets out the different types of information we collect, why we collect it and what you can do if you would like to remove yourself from our mailing list or change any details we may keep about you. If you need to contact us to discuss our privacy policy, our contact details can be found here.

What information we collect

Bella Brazilian will collect information from you when you visit our website, purchase from us or interact with us online. The types of information we collect are:

• Member details: As a member of the Bella Brazilian website, we will collect your name and email address. When you elect to become a member, you will also be placed on our mailing list of our third party mail application Mailchimp.
• Order details: When you place an order, we will collect your name, email address, billing address, delivery address and telephone number. This information must be provided by you to allow us to process and delivery your online order with us and to contact you about your order if necessary.
• Payment information: We do not process your payments through our website. All payments are processed through PayPal and personal information collected at this point of your order is managed by PayPal.
• When you use our website: General website traffic data is collected for the purpose of website management and improvements and provides us with information about which and how often certain pages and content are viewed. This enables us to understand what our customers are interested in and brings our attention to any areas of our website which may require improvement or enhancement. The data we collect may be your IP address, your approximate geolocation and information about your current web browser and device you were accessing our website on (operating system version, browser type and version, computer type, MAC address and screen resolution). This is collected to enable us to ensure our website is performing at its optimum across multiple platforms and devices. Cookies and other tracking technologies are used by us and our third-party partners, such as our advertising and analytics partners and our fraud prevention service provides, to provide functionality and to recognise you across different services and devices.  You may opt out of sending us cookie data but this may adversely affect your experience using our services.
• Enquiries: When you make an enquiry with us either online using our contact form, by phone, through social media or direct email, we may collect your name and contact details in order to respond to your enquiry.

If you do not provide us with the information above, we may not be able to provide our products or treatments to you.

Why do we collect this information?

Bella Brazilian collects your personal information to:

1. provide you with information that you have requested;
2. process orders you make through our website;
3. add you to our mailing list;
4. send you marketing materials;
5. promote our goods and services;
6. deliver the products you have ordered and provide you with customer service following these orders;
7. improve our website experience with you;
8. provide services to you;
9. comply with our legal obligations.

Bella Brazilian also uses your personal information for our own internal business purposes including:

1. data analysis to improve our products and services;
2. auditing our internal processes to ensure they function as intended and that we comply with regulatory requirements;
3. fraud and security monitoring;
4. investing in a new product line and/or treatments;
5. identifying usage trends so we can understand which part of our services are of most interest to our customers;
6. determining the effectiveness of marketing campaigns so that we can adapt to the needs and interests of our customers; and
7. operating and expanding our business activities such as understanding which of our services are of most interest to our customers, so we can focus on our customers’ needs.

Commentary and reviews

When visitors leave comments and reviews on our website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture (if available) may be visible to the public in the context of your comment.

Media

Visitors to the website can download and extract any location data from images on the website. Visitors are not permitted to upload images to our website. 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Information and content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites or applications behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. So we can provide you with updates, promotions and special offers, we do use third party applications which may collect data about you, use cookies and monitor your interaction with that application. Your personal and/or digital information that is accessed by our third party applications is used by us so we can provide you with improved customer service. We never sell or share your personal information for any use other than customer service. All personal information input into this website is used solely to manage your online account with us. When you make a booking with us through our website, you will be redirected to our booking system’s online portal. All information input into the booking system’s portal is used for booking and storefront customer management purposes only.

Your personal information may be disclosed to third parties:

• if we are required to by law
• to prevent payment fraud
• if we have your written consent to do so or otherwise when we are authorised by law
• as a part of our business operations for bookings and record of sales
• to enable our website and your shopping experience to perform as it was intended

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website and create an account, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. You are able to delete your account or personal information at any time. We will, on written request, remove your account or information stored within your account – please see below.

We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained.  The criteria used to determine our retention periods include:

1. the length of time we have an ongoing relationship with you and provide services to you;
2. legal obligations we may have to keep (or destroy) your data; or
3. legal advice we receive (for such purposes as litigation, regulatory investigations or applicable statutes of limitation).

When your information is no longer required it is destroyed in a secure manner.

How do we store your information?

All personal information held by us will be handled and stored in accordance with our obligations under the Privacy Act.  We will take reasonable steps to:

1. make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
2. protect the information from misuse, interference, loss or unauthorised access, modification or disclosure both physically and through security methods; and
3. destroy or permanently de-identify the information if it is no longer needed for any purpose.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Accessing your data

You are entitled to request access to personal information we hold about you and to request any information we hold about you be corrected or deleted. If you would like to request to review, correct, update, suppress, restrict or delete personal information that you have previously provided to us, or if you would like to request to receive an digital copy of your personal information for purposes of transmitting it to another company (to the extent this right of data portability is provided to you by applicable law), you may contact us by emailing us and we will provide this information to you consistent with applicable law.

In your written request, please clearly state exactly what personal information you would like to have amended, updated or removed, whether you would like to have your personal information deleted from our database or otherwise. Please also let us know what limitations you would like to put on our use of your personal information. For your protection we will need to verify your identity before implementing your request. We will comply with your request within a reasonable period after your request is received. We reserve the right to charge a fee for providing access to your information when permitted by law. If we delete your information we may not be able to provide products, services or information to you or be able to provide them to the same standard as if we had your information.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Payments and personal information used to make those payments are processed through PayPal. By placing an order with us, your information such as name, address, email address will be sent to Mailchimp and Google to enable us to ensure our order process was as you expected it to be. When making a booking by clickin the Book Now button on any of our treatments, your personal information will be sent to our Shortcuts, our salon management system. Again this is to enable us to provide you with a streamlined experience from website to booking or purchase.

What about links to other websites?

This Privacy Policy is strictly limited to the collection, storage and use of personally identifiable information collected by Bella Brazilian in the course of our business. It does not apply to any third parties. We have no control over the privacy practices or the content of any third party websites, and assume no liability for the privacy practices of those websites. We urge visitors to take the time to examine individual privacy policies and guidelines on other websites.

Changes to our Privacy Policy

Changes to our Privacy Policy are subject to change without notice. Whenever changes to this privacy policy are made, they will be uploaded to our website immediately. 

Contact us

Please contact us by email here, or in writing to:

Bella Brazilian 
20 Doubleview Drive
Elanora Queensland 4221